Monday, June 07, 2004

Dial *&#@%%$#$

While waiting for the 'walk' sign at the corner of 24th and 6th, this morning, I overheard this overheated chap yelling into his mobile -- 'What the *&#^%#%% do I have to dial to talk to a real live human being?'

Automated phone answering systems are getting to be increasingly unfunny -- ask Gloria Wicker, of New Mexico. Some while ago, Wicker received a letter from her bank, informing her she was dead. So she furiously dialled the bank number, and got angrier when she hooked on to an automated answering service that went 'Dial 1 new accounts... Dial 2 for existing accounts...' and so on.

Lots of options -- and options within options; but no option that went 'Dial X if you have been declared dead and your bank account has been frozen'. Wicker got so agitated trying to talk to a real person she developed an acute pain in the chest, and had to be rushed to hospital.

Robin Williams, in his live show at the Madison Square Garden a while ago, did a brilliant take on this. It's gotten so bad, he said, even confession has gotten automated. As in, 'For cardinal sins, dial 1... for venial sins, dial 2... if you have lusted after your neighbor's wife, dial 9...'

Wouldn't you rather dial a number and hear the voice of Megan from Arizona, even if she is really Meghna from Andheri?


Blogger Zaki said...

Cool post man. I see that it is not just Ryze that you have begun this month :-)

And hey, like that stylus, always skipping back to the old groove: Add a "news feed" link to your template!

Blogger has a native "Atom" feed. It lets you activate it and maintains it for you automatically. This is very much like "RSS" and something that most RSS readers recognise and let you subscribe to.

That way, at least, I will ensure I don't miss a single post on your blog.

Cheers and congratulations!

June 9, 2004 at 5:33 AM  

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